Pink Bnana policies
These policies explain how Pink Bnana handles products, orders, payments, delivery, refunds, replacements, and support.
Last updated: 19 August 2026
These terms apply when you browse, contact, or purchase from Pink Bnana through pinkbnana.com. Pink Bnana is an independent 3D-printing brand making home, desk, gifting, and custom pieces. By placing an order, you agree to these terms. They do not remove or limit any rights you have under applicable consumer-protection law.
Most Pink Bnana pieces are printed to order. Product pages describe the intended size, material, colour, use, price, and estimated preparation time. 3D printing can create minor layer lines, small variations in texture, colour, and finish; these are normal characteristics of the process and are not defects when the item remains functional and materially matches its description.
Please use each product only for its described purpose. Do not expose PLA, PETG, TPU, or other printed materials to open flame or unsuitable heat. Follow any product-specific care or safety instructions shown on its product page.
Prices are shown in Indian rupees and the final payable amount is displayed before payment. Product prices may change, but an accepted order is charged at the price shown at checkout. Razorpay processes payments; Pink Bnana does not store your full card, UPI, or banking credentials.
An order is accepted after payment is successfully verified. If a payment fails, is reversed, or an item cannot be produced, we will contact you and arrange a refund where applicable. You may request cancellation before production begins; made-to-order or custom work that has already entered production may not be cancellable except where required by law.
We currently offer standard delivery through courier partners to serviceable Indian PIN codes. If free standard shipping is advertised for your order, no separate shipping charge will be added at checkout. Delivery estimates are shown as estimates, not guaranteed dates, because courier delays, weather, remote-area serviceability, and events outside our control can affect delivery.
We share tracking details when the parcel is handed to the courier. Please provide an accurate address and reachable phone number. Delays caused by an incorrect address, missed delivery attempts, or refusal to accept the parcel may require additional shipping arrangements.
We offer a replacement or refund when an item arrives broken, materially damaged, defective, or does not work as described, subject to review. Please contact us at support@pinkbnana.com as soon as possible, preferably within 48 hours of delivery, with your order number.
For transit-damage claims, please keep the product, inner packaging, outer packaging, shipping label, and all accessories. A continuous unboxing video starting before the parcel is opened is strongly requested, along with clear photographs and a short video showing the damage or non-working issue. If an unboxing video is not available, send clear photographs and a detailed video of the issue anyway; we will assess the claim fairly and this requirement does not limit rights available under applicable law.
After review, we may arrange a replacement, repair, return pickup, store credit, or refund to the original payment method. Approved refunds are normally initiated within 7 business days after approval; the payment provider or bank may take additional time to show the credit.
Refunds are generally not available for change of mind, incorrect colour preference, ordinary 3D-print layer variation, misuse, accidental damage, exposure to unsuitable heat or chemicals, modification, or normal wear. Custom and personalised pieces are not returnable for change of mind, but defective or materially incorrect custom pieces remain eligible for an appropriate remedy.
Custom work is based on the information, measurements, reference files, spelling, colours, and approvals you provide. Please check proofs carefully before production. Once a custom design is approved and production begins, changes may not be possible. We will still address defects, incorrect production, or material deviation from the approved design.
For order help, damage reports, refunds, or product questions, email support@pinkbnana.com with your order number, name, and a clear description. We aim to acknowledge support requests within 2 business days. If you have a complaint, please write “Formal complaint” in the subject so it can be prioritised.
We use information needed to create your account, process orders, deliver products, provide support, prevent misuse, and meet legal obligations. Google sign-in provides identity details such as your name, email address, and profile image. Razorpay processes payment information under its own policies. We do not sell customer personal information. See our Privacy Policy for more detail.
We may update these terms when our products, payment methods, shipping arrangements, or legal obligations change. The version published on this page applies to future orders. The terms applicable to an accepted order will not be changed to remove a remedy already available for that order.